E-commerce is all about putting the customer and the customer’s pathway first. I’ve had the opportunity to witness many examples of the Group’s outstanding achievements. As we continue with digital transformation, we will be sharing our best tools and practices with our local managers and their digital officers.
JOCHEN MOLL, CHIEF DIGITAL OFFICER
In hiring a Chief Digital Officer in 2015 to manage the digital transformation under way, we highlighted our goal of capitalizing on our operational excellence to develop more online services for our customers.
FRANCK BRUEL, CHIEF EXECUTIVE OFFICER
Our results are the outcome of the strategy we put in place six years ago, with a focus on our branches and diversification of our offer, especially in large lighting projects. We have improved loads of details that make a difference to our customers. We have created exhibition and demonstration stands near our sales counters and expanded our technical support service.
URCESINO PALACIOS BARROS, SONEPAR MEXICO (MEXICO)