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Sonepar International Services (SIS) survey with Watson

Several online survey tools developed a few years ago and dubbed “Watson” (as in, “Elementary, my dear—”) make it easier for Group operating companies to identify and respond effectively to market expectations. Customer satisfaction, brand perception and similar surveys are conducted to ensure better service. Internal polls are carried out to assess distribution policy and the product offers of Sonepar suppliers. And new features added in 2015 have made Watson an even more effective tool.